Live Status\Incident History

April 3, 2025

Web server maintenance

Maintenance

Posted: Apr 3, 2025, 6:06 PM UTC


  • Identified
    Apr 3, 2025, 6:06 PM UTC

    Web server is undergoing scheduled maintenance.

  • Resolved
    Apr 3, 2025, 6:28 PM UTC

Missed Event

Outage

Opened: Apr 3, 2025, 12:41 AM UTC

Duration: 25m 10s


  • Opened
    Apr 3, 2025, 12:41 AM UTC

    Issue opened on monitor failure.

  • Investigating
    Apr 3, 2025, 1:00 AM UTC

    System is online but not hearing any radio traffic.

  • Resolved
    Apr 3, 2025, 1:06 AM UTC

January 8, 2025

Radio receiver unable to start

Outage

Opened: Jan 8, 2025, 11:23 AM UTC

Duration: 25h 28m 24s

Affected services:Tompkins Scanner Receivers


  • Investigating
    Jan 8, 2025, 11:23 AM UTC

    An unknown hardware or software issue has rendered one or more radio receivers inoperable. System may not receive new calls for one or more days.

  • Identified
    Jan 9, 2025, 4:46 AM UTC

    A critical hardware issue has been identified.

  • Monitoring
    Jan 9, 2025, 4:58 AM UTC

    A candidate workaround has been applied and will be tested over the next 24-48 hours.

  • Resolved
    Jan 9, 2025, 12:51 PM UTC

November 22, 2024

System down due to power and internet outage

Outage

Opened: Nov 22, 2024, 4:06 PM UTC

Duration: 6h 37m 28s

Affected services:Tompkins Scanner Receivers


  • Identified
    Nov 22, 2024, 4:06 PM UTC
  • Resolved
    Nov 22, 2024, 10:44 PM UTC

June 7, 2024

Internet outage

Outage

Opened: Jun 7, 2024, 4:37 PM UTC

Duration: 4h 9m 57s


  • Identified
    Jun 7, 2024, 4:37 PM UTC

    An internet outage caused by the current storm is affecting our tower location.

  • Resolved
    Jun 7, 2024, 8:47 PM UTC

    Connection is restored.

March 31, 2024

Scheduled maintenance

Maintenance

Posted: Mar 31, 2024, 3:55 AM UTC

Affected services:Tompkins Scanner ReceiversBroadcastify Legacy FeedsTompkinsScanner.com


  • Resolved
    Mar 31, 2024, 3:55 AM UTC

    Systems were temporarily down for scheduled maintenance.

October 18, 2023

Web server unresponsive

Minor Outage

Opened: Oct 18, 2023, 2:18 PM UTC

Duration: 40m 23s


  • Investigating
    Oct 18, 2023, 2:18 PM UTC

    rdio-server is unresponsive. Investigating.

  • Monitoring
    Oct 18, 2023, 2:26 PM UTC

    Working on resolution. Connectivity may be intermittent.

  • Resolved
    Oct 18, 2023, 2:58 PM UTC

April 21, 2023

Internet outage at tower site

Outage

Opened: Apr 21, 2023, 1:47 PM UTC

Duration: 2h 36m 41s

Affected services:Tompkins Scanner ReceiversBroadcastify Legacy Feeds


  • Identified
    Apr 21, 2023, 1:46 PM UTC

    The internet is down at our tower location and we are awaiting a resolution from the ISP.

  • Resolved
    Apr 21, 2023, 4:24 PM UTC

January 20, 2023

Outage at tower location

Outage

Opened: Jan 20, 2023, 2:27 PM UTC

Duration: 21h 34m 54s

Affected services:Tompkins Scanner ReceiversBroadcastify Legacy Feeds


  • Investigating
    Jan 20, 2023, 2:26 PM UTC

    We are aware of an issue affecting our tower location.

  • Identified
    Jan 20, 2023, 2:33 PM UTC

    An internet outage is affecting our tower location and we are awaiting a response from our internet service provider.

  • Identified
    Jan 20, 2023, 3:46 PM UTC

    Our ISP has provided an estimated restoration time of 12 PM.

  • Identified
    Jan 20, 2023, 6:36 PM UTC

    Internet outage is still ongoing and we are awaiting updates.

  • Identified
    Jan 20, 2023, 9:58 PM UTC

    A major fiber backbone that connects Syracuse to Ithaca has been severed. Crews are working to splice in a new cable. Current ETA from Verizon is 6 AM.

  • Monitoring
    Jan 21, 2023, 4:45 AM UTC

    Verizon link appears to have been restored. Will check in the morning to verify stability of link.

  • Resolved
    Jan 21, 2023, 12:02 PM UTC

December 26, 2022

Scheduled maintenance

Maintenance

Posted: Dec 26, 2022, 11:20 PM UTC


  • Identified
    Dec 26, 2022, 11:19 PM UTC

    System is undergoing maintenance to add new features. Some calls may be missed.

  • Resolved
    Dec 27, 2022, 1:58 AM UTC

November 27, 2022

System updates

Maintenance

Posted: Nov 27, 2022, 5:51 AM UTC


  • Identified
    Nov 27, 2022, 5:50 AM UTC
  • Identified
    Nov 27, 2022, 5:54 AM UTC

    Performing updates on tower machine and web server

  • Identified
    Nov 27, 2022, 5:55 AM UTC

    Web server updates completed

  • Monitoring
    Nov 27, 2022, 6:07 AM UTC

    Updates completed, verifying everything is up

  • Resolved
    Nov 27, 2022, 6:10 AM UTC

August 27, 2022

Server maintenance

Maintenance

Posted: Aug 27, 2022, 2:03 AM UTC


  • Identified
    Aug 27, 2022, 2:02 AM UTC

    Running release upgrade on rdio-scanner server. Will be offline for several minutes.

  • Resolved
    Aug 27, 2022, 2:31 AM UTC

    Update successful.

July 19, 2022

Scheduled maintenance

Maintenance

Posted: Jul 19, 2022, 2:16 PM UTC


  • Identified
    Jul 19, 2022, 2:15 PM UTC

    Web server is undergoing scheduled maintenance to upgrade rdio-scanner

  • Resolved
    Jul 19, 2022, 2:38 PM UTC

    Updates to rdio-scanner and base system completed.